Terms and Conditions

Transport Tickets

Terms and Conditions


1) The transport ticket is valid for the day and hour of travel written on it.

2) Children from 4 years old up and less than 13 years old, may travel with a Child (half) ticket fare (art. 151st of RTA).

3) Children under 4 years old, if accompanied by an adult and if they don't occupy a seat, may travel for free (art. 150 of RTA).

4) Reservations made through call center need to be finalized up one hour before the time of departure; if not, your reservation will be automatically removed from our system. In this previous scenario, the customer becomes subject to availability of seat.

5) Online purchases made through our website (www.rede-expressos.pt) or through our mobile app myRNE, allow you to present the e-tickets on your mobile devices in digital format [Tablet, Smartphone or laptop].

6) When you purchase your ticket online (www.rede-expressos.pt), a PDF ticket is sent to the email address you type in during the purchase process. You may print this document in order to climb aboard your coach.

7) When you purchase your ticket by telephone through our contact center +351 21 75 24 524, you will receive it by SMS, which you will need to present to the Driver upon boarding. Please keep your mobile phone with you till the end of your journey, as it carries your valid ticket.

8) Two way discount tickets (return tickets - youths up to 29 years old, army forces and senior citizens) will have their price calculated regarding the lower discount available, when bought to two different discount rates. Discounts cannot be accumulated.

9) If you have bought a discount ticket, please bring along the document (ID, Passport, RFLEX Card or any relevant document) that enables you to hold that specific ticket.

10) The RFLEX discount is applied exclusively to services operated by Rede Expressos / Renex / Citiexpress / Rodonorte. Services that connect with other operating companies will not have the application of RFLEX discount.

11) The RFLEX 3D discount fare is available for RFLEX customers exclusively. It enables a 30% discount on the online purchase three (3) days in advance. It is available for Rede Expressos, Mundial Turismo, Citi Express and Renex operators. Available from Monday to Thursday and Saturday.

12) When available, the 5% online discount is the only extra discount allowed on top of other discounts.

13) Rede Expressos' fares are variable, subject to rounding and are based upon the value of the normal ticket.

14) The presentation of the transport ticket is a mandatory condition in order to make a valid complaint.

15) No reimbursements will be made due to temporary unavailability of one or more sales channels.

16) Online systems and transmission of data through the Internet are not exempt of errors/technical issues, nor can such systems be permanently accessible. It is not possible to develop and maintain infallible software and hardware systems able to prevent all unpredictable factors that may occur in conjunction with internet communication, whether these factors are of direct or indirect responsibility regarding our brands. As such, Rede Expressos cannot assure or guarantee the constant availability of our site / mobile application and any other systems that support them. This means that a constant availability of online booking cannot be guaranteed. Hence, there will be no refunds or hypothetical discount price matches in the event of technical problems or if the online or offline sales system become unavailable at a given moment in time (eg., sale of discount tickets, promotions or advanced purchase RFLEX Program tickets such as RFLEX 3D, RFLEX 5D or RFLEX PLUS).

17) Under Portuguese Law, a partial ticket refund of 50% may be requested by the customer at least 3 hours prior to the departure time shown on your ticket. This must be done at the ticket office of the departing station or by email if the ticket was bought online.

18) You will need to request the refund at the departing station of your journey and present your ticket.

19) Once changed, tickets cannot be cancelled or reimbursed.

The Company reserves the right to modify the seat assigned to the passenger, if the operating conditions so require.

Rede Expressos reserves the right to change or suppress types of tariffs or discounts practiced, provided they are duly communicated in Conditions of Use.

If there are active promotions, the promotional seats are specific and are predefined in the vehicle diagram, with customers subject to their availability.

Discounts are not applied to the sale of tickets on board vehicles.

In cases of suppression of services, to revalidate a ticket purchased through online channels, you must send an email to cliente@rne.pt.

In cases of suppression of services, revalidation without costs must be requested, as early as possible, at the physical ticket offices where the tickets were purchased.

Passengers who have purchased a ticket for a suppressed service may be reimbursed in full or revalidated at no cost.

If you do not receive your e-ticket, you must contact us via cliente@rne.pt describing what happened, indicating your reservation number or the data that were requested during the purchase, namely: name, identification document number, email address used in the purchase, origin / destination of the trip.

The arrangement of seats during online purchase is intended to serve as a reference for the choice of seat, and may not correspond exactly to the arrangement of seats in the travel vehicle. To change your seat, choose the seat reserved for you and then click on a free seat.

Data communication via digital channels is not guaranteed to be error-free nor can it be permanently accessible. It is not possible to develop and maintain infallible software and hardware systems that exclude all the unpredictable factors that may occur in conjunction with internet support, whether those factors are the company's direct or indirect responsibility. As such, Rede Expressos cannot take any guarantee for the constant availability of its website / application and other computer systems that support them. This means that the constant availability of online purchases cannot be guaranteed. Thus, there will be no refund of differences in value or price matching at a discount if, due to technical problems, the sales system becomes unavailable, totally or partially, at a certain point in time (eg, ticket sales promotional items, RFLEX or other discounted tickets).

International Lines - Liability.

1) Carrier liability falls upon the company which actually performs the service. The Carrier shall not be responsible for any noncompliance not directly attributable thereto, nor for any events resulting from unforeseen circumstances, force majeure, or due compliance with legal or administrative requirements. Likewise, it shall not be liable for losses related to its services and connections with other Carriers, whether of its own or others. On international lines, any liability which may arise shall pertain to the company providing the transportation, in accordance with the laws and courts of their country, and it is the sole responsibility of the Traveller to be equipped with the necessary documents for border crossing and completion of the trip. Regarding passengers on the transport services whose point of boarding or unboarding is located in the territory of a Member State of the European Union, depending on the distance of the journey to be made, the Passenger Rights that can be consulted in Regulation 181/2011 are applicable.

2) Regarding passengers on the transport services whose point of boarding or unboarding is located in the territory of a Member State of the European Union, depending on the distance of the journey to be made, the Passenger Rights that can be consulted in Regulation 181/2011 are applicable.

3) On international routes, minors under 16 years of age must travel with a legally authorized adult. Children between 16 and 18 years of age require a passport and police authorization in order to travel alone.

4) Tickets acquired online are personal. To use them, it is necessary to verify the ID Card or Passport of the Traveller and that the information contained therein matches that shown on the ticket.

5) The transport company may change the seat originally allocated to customer if the transport conditions demand such change is necessary.

6) The transport ticket is valid for the day and hour of travel written on it. Keep your ticket throughout the entirety of your journey.

7) Online systems and transmission of data through the Internet are not exempt of errors/technical issues, nor can such systems be permanently accessible. It is not possible to develop and maintain infallible software and hardware systems able to prevent all unpredictable factors that may occur in conjunction with internet communication, whether these factors are of direct or indirect responsibility regarding our brands. As such, Rede Expressos cannot assure or guarantee the constant availability of our site / mobile application and any other systems that support them. This means that a constant availability of online booking cannot be guaranteed. Hence, there will be no refunds or hypothetical discount price matches in the event of technical problems or if the online or offline sales system become unavailable at a given moment in time.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.